In this webinar from the Oracle HEUG (Higher Education Users Group), Maverick Solutions’ Instructor Penny Smith covers many of the new features covered in Oracle PeopleSoft Fluid User Interface 8.56.
SUCCESS STORY: HOW TO REDUCE ORACLE CLOUD TRAINING COSTS WHILE INCREASING END-USER ADOPTION
After many years of using a screenshot-based authoring tool, Maverick Solutions, a division of GP Strategies, transitioned to Assima’s Cloning tool to offer lifelike eLearning for their clients requiring training on Oracle Cloud.
Thanks to the application cloning technology from Assima, Maverick Solutions managed to significantly reduce costs of content development and maintenance, while delivering highly realistic training to their clients.
Join Michael Gifford, Oracle Cloud Curriculum Director for Maverick Solutions a Division of GP Strategies Maverick, and Barry Smith, Client Partner at Assima on Wednesday April 18th 2018 at 2PM EDT / 11AM PDT to learn:
. The key differences and business benefits between screenshot authoring and system cloning
. How your company can successfully transform from screenshot-based authoring to application cloning data
. The pitfalls you need to avoid
Watch the archived webinar now: Click Here
Headed to Alliance 18 in Salt Lake City? Don’t miss our presentation: Hot Topics & New Features for Oracle Cloud Release 13
Session Number: 5293
Track: Innovations/New Technology
Session Type: Presentation
Tags: Cloud, End-User Training
Primary Presenter: Eric Cuka [Higher Education Account Executive – Maverick Solutions]
Time: Mon, Mar 26, 2018 (08:30 AM – 09:30 AM)
Knowledge level : Basic
Target Audience: All
Learning Objective 1: Learn the new features of Oracle Cloud release 13
Learning Objective 2: Learn about Maverick Engage, the Cloud training tool from Maverick Solutions
Learning Objective 3: Learn about Oracle Cloud and the future of ERP training
Global performance improvement solutions provider GP Strategies Corporation today announced that Maverick Engage, the on-demand training solution from Maverick Solutions, a division of GP Strategies, is now available on the Oracle Cloud Marketplace.
Maverick Engage is a subscription-based Oracle Cloud Training curriculum—a training solution covering both project teams and end users. Because the training is updated in real time to reflect new features added to Oracle’s Cloud software, clients should dramatically reduce training sustainment costs.
Maverick Engage features interactive and guided training simulations that allow users to learn within the Oracle Cloud software environment. Maverick’s methodology helps staff understand more quickly and more effectively why and how key tasks are performed, leading to a more confident and equipped workforce.
“We’ve developed a system that is effective for project team members and will accelerate user adoption at a fraction of traditional training costs,” said Fred Von Canon, founder of Maverick Solutions and Vice President of GP Strategies. “This training is unique in that it provides comprehensive training for both project-teams and end users. You get interactive job aids, quick reference guides, activities—the training assets learners are accustomed to. But the key is that these are constantly updated. As Oracle rolls out hundreds of updates per year, our subscribers will have continuously updated training material. It’s the training an Oracle Cloud client will need.”
Since 1999, Maverick Solutions has been a leading provider of end-to-end Oracle-related training, specializing in both project-team training and end-user adoption services to help their clients maximize their investments in Oracle software. Along with their innovative subscription-based training, Maverick Solutions also provides on-site, private training. Maverick Solutions was acquired by GP Strategies in 2016.
For training inquiries or a listing of available courses, visit www.MaverickSolutions.net or call toll-free at 1-866-628-3742 (866-Maverick). Maverick Engage can be found on the Cloud Marketplace at the following URL: https://cloudmarketplace.oracle.com/marketplace/service/maverickengage
About GP Strategies
GP Strategies Corporation is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com.
© 2017 GP Strategies Corporation. All rights reserved. GP Strategies and the GP Strategies logo design are trademarks of GP Strategies Corporation.
Today’s world is one of instant gratification. If we want or need to know anything, we pull these magic devices out of our pockets, do a quick search, and are greeted with thousands of options at our fingertips. Training, like many other facets of our lives, has evolved to meet our expectations of quenching this need for instant access: anytime, anywhere.
What is On-Demand Training?
On-Demand training is exactly what the name indicates—it is real time training based around the learner’s needs and is accessible anywhere, anytime. Think about your On-Demand television subscription. If I want to watch the latest episode of my favorite show, I go to the On-Demand portal, select my show, download, and enjoy. I can do this from my television, phone, or tablet. On-Demand training works in the same way. Once the content is ready and available, you can access it and learn at your own pace.
On-Demand Training versus Traditional Training Methods
Many of us have sat through traditional trainings that are hours long and targeted for a mass group of learners. Typically, you pay attention to sporadic pieces of content, as they are applicable to your role, while finding the end of the Internet on the closest device with a connection around you. I struggled to learn in a traditional method and, to be honest, so did most of my students at first during my teaching career. I changed my teaching methods to better suit my students, and many training industries and programs are adjusting to learners needs as well by producing On-Demand sections of training. These sections can be intentionally designed and implemented in ways that address various learning styles that are found throughout diverse working organizations. My prediction would be to see an increase in how this On-Demand training platform can target differentiation among learners, making learning not only convenient, but also increasingly focused on individual learners.
Additionally, with On-Demand training, you can plan your time and access your materials when it works best for you. Not only is it more convenient, it is more practical for today’s learners. If I know I have an eight-hour training to complete, I can budget my time throughout the week and digest the training in smaller chunks versus traditional methods. I can also revisit sections of the training, if necessary, to practice in areas that I may experience some difficulty. This method of On-Demand training creates a learner-centered environment, as well as an increase in learner responsibility.
On-Demand training also fits easily into the trend of mLearning, or mobile learning through a variety of devices, which there has been a strong increase of in 2017. This again fits into our society’s need for instant gratification. Learning can happen anywhere there is access to a device and the internet.
Why is On-Demand Training Important?
As technology and people evolve, so must learning and training. On-Demand training is a step in the evolutionary pattern of how we learn and experience training. Its importance lies in how it is developing to meet the needs of learners on a daily basis. mLearning platforms address the needs of convenience and purpose to the learner through their ease of accessibility and their capacity to differentiate content for learners. These advantages show how training On-Demand represents a dynamic shift in how we experience training and what changes may be on the way.
You get into your car to travel to a new place for the first time. You plug in the address into your navigation device or mobile application and hit the road. The navigation device offers you turn-by-turn directions, so while you focus on driving and traffic patterns, you have a voice offering supplemental, just in time assistance. In this instance, your navigation device is not teaching you how to drive your car, but instead providing much needed performance support.
What is Performance Support?
According to EI (2017), “there are times when learners need instant help—when learning something for the first time, when trying to remember something, or when something goes wrong. You’ve got to have approaches that can provide leaners with this ‘just in time’ learning.” We have all been there, whether it’’s driving to a new place, or learning a new software application, where we do not need a full training recap, but rather a small support system in place to assist us. Performance Support aids learners by providing contextual support in their moment of need.
Types of Performance Support
Performance Support Tools (PSTs) provide this type of assistance to learners in a variety of different formats. With an assortment of technological tools readily available to develop this “just in time” support, it has become much easier to target numerous styles and preferences for learning. Today, PSTs can include, but are not limited to Interactive PDFs, interactive videos, mobile applications, searchable micro-portals, and infographics.
Performance Support versus Training
Imagine again that you get into your car and plug the address for your destination into your navigation device. But this time, that you are fourteen years old and behind the wheel of the car for the first time. How useful is your navigation device if you don’t yet have the skills needed needed to drive the vehicle?
In October, I had the opportunity to attend and co-present at Oracle Open World. During my time there, we demoed our subscription training service, Maverick Engage, and a PST called Run. I was asked to differentiate between performance support and training several times a day by many people, hoping they could simply purchase the PST and skip the training. This is an easy mistake for most people to make—the notion if I have something that can help me at each step along the way, do I really need training? My answer is an emphatic yes, you without a doubt need training. You are setting up your organization for failure if you try to equip them to learn to drive cars with only navigation devices.
PSTs are designed to enhance training. They provide the learner the opportunity to have training wheels and guidance after learning a system or process. They don’t have to go back into a full training program to answer one question about how to fill out a field. PSTs are contextual and help the learner in their specific moment of need to apply the information they’ve already learned; they are not designed to teach or train.
Maverick Solutions will be exhibiting at several events in 2018. Here are a few places you can meet us!
February 12 – CloudWorld – New York City
February 13-15 – Modern Finance Experience – New York City
March 20-22 – HCM World – Dallas
March 25-28 – Higher Ed. User Group – Salt Lake City
June 11-14 – OHUG – Las Vegas
June 17 – 20 – Healthcare Industry User Group – Phoenix
October 28 – November 1 – Oracle Open World – San Francisco
We look forward to seeing you there!
We’re trying to do something a little different, I think.”
“That’s not our goal with this tool.”
“I know this may seem like an odd request, but is there a way we can change that?”
I must have said these words a dozen different times in a dozen different ways in May, as we spent a week sitting in a classroom to receive outside training on a new tool. Our instructor graciously rolled with it, doing her best to adapt the canned lessons on-the-fly as she tried to understand our goals and needs for the new tool. In the end, we walked away with a decent understanding of the concepts of the tool, and some documentation that was out of date by the end of the following week.
We recorded those initial training sessions for future reference. When a new team member joined us this fall, we glanced back through them quickly and determined that nearly everything we had covered that week was obsolete. In some cases, the tool no longer functioned the way it had at the time at the original training. In other cases, the training simply didn’t match the way we used the tool.
Was that training worthless? Not at all. It helped get us up and running, and allowed us to think through questions that we might not have thought about before, but were critical to using the tool successfully. But once that initial training was complete, we still had to address the dilemma of training for new team members and refresher training for team members who only needed to use the tool every few months.
We live in a world of Software as a Service (SaaS), and in many regards, that’s great news. Regular improvements, fixes, application of client feedback, and expansions of functionality can make your day. I love logging in and seeing that they’ve added a feature I’ve been hoping and asking for. But while it’s good news for the tool, it’s rough news for the training. Just as the tool evolves, the training must evolve too. Gone are the days of implementing new software, typing up some cheat sheets and job aids, distributing them to the team, and calling it done. In a SaaS world, “done” no longer exists—for the tool or for training. Fortunately for our team, we’re a training company, so creating and maintaining training materials is part of our daily life. For the rest of the world though, it might not be so straightforward. Organizations are left with the options of paying someone internally to keep tabs on the changes and maintain the training as those changes emerge, or work with a training partner who can help manage that maintenance.
Your turn: What is your strategy for onboarding new team members onto a tool? How important is it to have current training materials? What is your biggest struggle in managing and maintaining training materials?